The Protomandi Guarantee
India’s Most Reliable Hardware & Fabrication Partner
At ProtoMandi, we don’t just sell parts — we sell peace of mind.
The Protomandi Guarantee is our promise that every order will be fulfilled on time, to spec, and without hassle — or we make it right.
What Does the Guarantee Cover?
We’ve got your back in these critical scenarios:
1. Defective or Damaged Items
If you receive broken, non-functional, or visibly defective parts, we will issue a free replacement or refund.
Just notify us within 3 days of delivery with photos or a video.
2. Wrong Items Shipped
Received a part you didn’t order? Wrong size? Wrong material?
We’ll arrange a correct replacement or refund at no extra cost.
3. Delayed Shipments
If your delivery is delayed beyond our promised timeline due to our fault, you are eligible for partial refunds or future discounts.
We’re building India’s fastest hardware supply chain — delays are rare and we hold ourselves accountable.
4. 3D Printing/Fabrication Issues
Print failed? Dimensions off? Doesn’t fit?
We’ll reprint or remake the part if your design was manufacturable and the issue was on our end.
Return & Replacement Policy Summary
Situation Action Taken Customer Responsibility
Broken/Damaged Items
Free replacement or refund
Share photos within 3 days
Wrong Items (Size/Type/Material)
Correct replacement shipped Share unboxing proof
Late Delivery (Protomandi fault)
Refund/credit based on delay severity
Notify us within 2 days
Fabrication/3D Print Errors (our fault)
Rework/remake without charge
Provide clear evidence
Change of Mind/Incorrect Order
Not eligible for return
Double-check before ordering
Note: Return pickups are not offered unless the order qualifies under the above categories. For eligible returns, refunds are processed within 5–7 working days after verification.
How to Claim the Guarantee
- Take Clear Photos/Videos: Show us the issue clearly — this speeds up verification.
- Email or WhatsApp Us:
sales@protomandi.com
+91-9326284890 (Click to WhatsApp) - Mention These Details: Order ID, Date of Delivery, Nature of Issue, Supporting Media.
Our team will respond within 24 hours, and most issues are resolved within 48 hours.
Why This Matters
We’re engineers too — we know the pain of unreliable vendors, delayed parts, and wasted time. That’s why every order on ProtoMandi is backed by this Guarantee. No shady suppliers, no chasing refunds, no ghosting.
You build the future.
We’ll make sure the parts get there — no excuses.