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+91 9326284890
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FAQ'S
How do I place an order on ProtoMandi?
Just add products to your cart, upload files if needed, and checkout. It’s built for speed — no calls, no waiting.
Can I buy just 1 piece of a fastener?
Most fasteners are sold in packs of 25 or 50 to ensure price-efficiency and availability. High-value or specialty items may be available per piece.
Can I upload CAD files and order custom parts?
Yes. Upload your 3D model (STEP/STL) for instant or rapid quote. We offer FDM, SLA, CNC, and laser cutting.
Will I get a quote before payment for custom parts?
Yes. Once you upload your file, you'll either see instant pricing or receive a quote within a few hours. You can then complete the order online.
Do I need to talk to a salesperson to order?
No. ProtoMandi is built for self-serve ordering. But our support team is just a click away if needed.
How fast is delivery?
Hardware ships in 1–3 business days. Fabricated parts take 2–5 days depending on complexity. Priority shipping is available at checkout.
Do you deliver across India?
Yes. We deliver pan-India via our logistics partners, including urban, semi-urban, and industrial zones.
Can I track my order?
Absolutely. You’ll receive a tracking link via email and WhatsApp once the order is shipped.
Is shipping free?
Shipping is calculated based on order size and delivery location. Orders below ₹500 may include a small handling fee.
Can I get priority or overnight delivery?
Yes — express shipping options are available at checkout for urgent needs.
What is the ProtoMandi Guarantee?
We stand by every order. If your parts are late, defective, or don’t match spec — we’ll rework, refund, or replace. No excuses.
How do I claim the Guarantee?
Just contact us with your order ID and issue. Share a photo or video if needed, and we’ll resolve it within 24–48 hours.
What processes do you support for fabrication?
FDM & SLA 3D Printing, CNC Machining, and Laser Cutting. More processes coming soon.
Do you provide inserts, painting, or finishing?
Yes — we offer fitment checks, inserts, surface smoothing, painting, and labeling on request.
Can I get DFM support or part feedback?
Yes. Every uploaded file is reviewed. If we spot manufacturability issues, we’ll flag them before production begins.
I can't find a specific product. Can you source it?
Yes. Click on “Request a Product” or drop us a message. We specialize in sourcing rare or unavailable hardware fast.
Can I repeat an old order easily?
Yes — your order history is saved. Just log in, find the previous order, and reorder in one click.
What payment methods are supported?
UPI, Credit/Debit Card, Netbanking, Wallets. Safe and encrypted checkout is enabled.
Do you offer GST invoices?
Yes. All purchases come with downloadable GST-compliant invoices. Input your GSTIN at checkout if applicable.
Do you support bulk or B2B purchases?
Absolutely. Contact us via the “Bulk Enquiry” button for volume pricing, dedicated support, and faster fulfillment.
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