Effective Date: 01/01/2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between the user (“you”) and ProtoMandi Technologies Pvt. Ltd. (“ProtoMandi”, “we”, “our”, or “us”) regarding the access and use of the website protomandi.com and its associated services.

1. Acceptance of Terms

By accessing the website or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please refrain from using the platform.

2. Services Offered

ProtoMandi provides an online platform for procurement of hardware components and custom manufacturing services including CNC machining, 3D printing, sheet metal fabrication, and other engineering supplies.

3. Orders and Fulfillment

All orders are subject to confirmation. Submission of an order constitutes an offer; acceptance is communicated via order confirmation email or invoice.

ProtoMandi reserves the right to reject or cancel any order due to technical errors, stock issues, pricing inaccuracies, or suspected misuse.

4. Pricing and Payments

All prices are listed in Indian Rupees unless stated otherwise.

Payments must be completed in advance through the supported online payment gateways.

Prices may change without prior notice, but confirmed orders will honor the agreed price.

5. Shipping and Delivery

Estimated delivery timelines are provided at checkout and may vary based on location and product type.

Delivery delays caused by courier services, weather disruptions, or unforeseen events do not qualify for refunds unless they breach committed timelines and fall under the ProtoMandi Guarantee.

Risk of loss passes to the customer upon delivery by the logistics partner.

6. User Responsibilities

You are responsible for providing accurate contact, shipping, and billing information.

Files and designs submitted must be free of intellectual property violations and technically correct.

ProtoMandi is not responsible for errors or defects resulting from improper or flawed customer inputs.

7. Intellectual Property

All content, branding, designs, and technology used on this website are the intellectual property of ProtoMandi.

You may not reuse or reproduce any material without explicit written permission.

8. Data Privacy

Your use of the platform is subject to our Privacy Policy, which outlines how we collect, store, and process your personal data. You can read it at: [Insert Privacy Policy Link].

9. Limitation of Liability

ProtoMandi shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the service.

In no event shall our aggregate liability exceed the total value of the order in question.

10. Dispute Resolution and Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.

11. Amendments

ProtoMandi reserves the right to update or modify these Terms at any time. Continued use of the platform after any such changes constitutes your acceptance of the revised Terms.

12. Contact

For any concerns or questions, please contact us at legal@protomandi.com.