Return Policy

Effective Date: 01/01/2025

At ProtoMandi, we are committed to delivering top-quality hardware products and providing exceptional custom fabrication services with a focus on reliability, speed, and customer satisfaction. The ProtoMandi Guarantee underscores our dedication: if your order does not meet the agreed-upon standards or timelines, we will take immediate steps to rectify the issue.

Scope of the Policy

This policy outlines the eligibility criteria, processes, and terms that govern refunds and replacements for all purchases made through protomandi.com. It applies to all customers who have completed a transaction with us.

2. Eligibility for Refunds or Replacements

Customers may qualify for a full refund or a complimentary replacement under the following circumstances:

  • Late Delivery: If your order is delivered later than the specified timeline and the delay is due to factors within ProtoMandi's control.
  • Defective or Damaged Items: If the items are defective, damaged during shipping, or do not conform to the order specifications.
  • Material Mismatch: If items materially differ from confirmed order details.
3. Exclusions

This policy does not cover the following situations:

  • Force Majeure Events: Such as natural disasters, labor strikes, or logistics disruptions.
  • Customer Errors: Incorrect design files or specifications submitted by the customer.
  • Request Time Frame: Claims made more than 7 calendar days after delivery.
  • Minor Deviations: Discrepancies not impacting functionality or usability significantly.
4. How to Request a Refund or Replacement

To initiate a claim, follow these steps:

  1. Contact Us: Email support@protomandi.com within 7 days of receiving your order.
  2. Provide Information: Share your Order ID and a detailed explanation of the issue.
  3. Attach Evidence: Include photos, videos, or documents illustrating the defect or error.

Claim Review Process: If approved, you will receive:

  • A full refund to your original payment method (processed within 5–7 business days), or
  • A free replacement initiated within 48 hours at no extra shipping cost.
5. Fabrication-Specific Considerations

For custom-manufactured items, refunds or replacements apply only to:

  • Manufacturing Defects: Issues that render the product unusable.
  • Specification Mismatches: Products that do not match approved drawings or specs.
6. Important Notes
  • All decisions will be based on evidence reviewed by ProtoMandi’s team.
  • Partial refunds may be issued for minor discrepancies.
  • Requests made after 7 days may be considered case-by-case.
7. Associated Policies

This Returns & Refunds Policy is governed by our broader Terms and Conditions. By placing an order, you confirm your agreement with all related policies. For further assistance, please contact our customer support team.